Return & Refund Policy

Return & Refund Policy

At NODESTRUM GLOBAL we keep our return and refund policy simple and fair. The terms below apply to all orders.

1. Return Window

  • 30 calendar days from the date of delivery. Returns started after this window cannot be accepted.

  • Items must be unworn, unused, with original tags attached and in their original packaging.

  • Your order number or order confirmation email is enough as proof of purchase — you do not need a printed receipt.

2. How to Start a Return

Email NTGStudio001@outlook.com with your order number and the reason for the return. We will send you a return authorization (RA) and the return address. Please do not ship anything back before you receive these — we cannot track or refund parcels that arrive without an RA.

3. Return Shipping

Timeframe Who pays return shipping
Within 14 days of delivery We do — we send you a free prepaid return label, whatever the reason
Days 15–30 You do. We can arrange a discounted prepaid label on request
Item is faulty, damaged or wrong We do, at any time

4. Damaged, Faulty or Incorrect Items

Check your order when it arrives. If something is wrong, email us with a photo within 30 days of delivery. Once we have confirmed the issue we will offer you a replacement or a full refund — your choice — and we cover all shipping both ways.

5. Exchanges

  • Within 14 days: we cover the return label, you cover the outbound shipping on the replacement. Subject to stock.

  • Days 15–30: you cover return and outbound shipping.

  • After 30 days: exchanges only for faulty items (see section 4).

6. Items We Cannot Accept

  • Personalised or customised items (engraved, printed or made to your specification)

  • Items returned without an RA

  • Items that have been worn, washed, altered, or are missing tags or packaging

  • Gift cards

7. Order Cancellation

You can cancel any time before your order ships — just email us. Once it has shipped, please use the return process above instead.

8. Processing & Delivery

  • In-stock items: dispatched within 1 business day

  • Items requiring a stock transfer: dispatched within 2 business days — we will email you if your order falls into this group

  • U.S. delivery after dispatch: 5–7 business days via USPS or another U.S. carrier

  • International delivery after dispatch: 7–15 business days

If a carrier delay, weather or customs hold slows things down, delivery may take an extra 2–3 business days and we will email you. If a parcel becomes undeliverable or is delayed unreasonably, we will contact you to arrange a reshipment or a full refund.

9. Refunds

  • We email you as soon as your return arrives and has been checked.

  • Approved refunds are issued to your original payment method within 5 business days.

  • Your bank may then take a further 3–5 business days (U.S.) or 5–7 business days (international) to post it.

  • If your refund has not appeared 20 business days after our approval email, contact us and we will chase it.

10. Contact

Returns, order issues or any questions: NTGStudio001@outlook.com

We reply Monday–Friday, 9:00 AM – 6:00 PM Pacific.