Shipping Policy

Where We Ship

We ship within the United States, including Alaska and Hawaii. We can also ship to selected international destinations — email us before ordering and we will confirm whether we can deliver to you.

Shipping Carriers

U.S. orders ship with USPS, and with UPS for larger or heavier parcels. Both include tracking. We choose the carrier that gives your address the fastest and most reliable delivery.

Delivery Times

These are estimates, not guarantees. Weather, carrier disruptions, customs checks and public holidays can add 2–3 business days. If your parcel is delayed significantly or cannot be delivered, we will email you and arrange either a reshipment or a full refund.

Shipping Fees

Standard shipping is calculated at checkout based on your order's weight, dimensions and destination, and is shown before you pay. No handling fees are added.

Promotional Shipping Offers

From time to time we run promotions where shipping is free or discounted. During our free-shipping promotion (October–December), shipping is free on all U.S. orders.

While a promotion is running, the terms stated in the announcement bar at the top of the site and on the promotion's own page apply for that promotion's stated dates, and they take precedence over the standard shipping fees above.

Each promotion has a stated end date. Once it ends, the standard shipping terms on this page apply again to all new orders. Promotional shipping terms apply only to orders placed within the promotion window — not to orders placed before it started or after it ended.

If you are unsure which terms applied to your order, email us with your order number and we will confirm before you pay anything.

Order Processing

• In-stock items: dispatched within 1 business day of your order.

• Items requiring a stock transfer: dispatched within 2 business days. We will email you if your order falls into this group, with the expected dispatch date.

• During holidays or events outside our control, processing may take longer — we will email you if your order status changes.

Once your order ships you will receive a confirmation email with tracking so you can follow it in real time.

If Your Order Hasn't Arrived

If your tracking has not updated for 15 business days after dispatch, email us. We will open a trace with the carrier, and if the parcel cannot be located we will reship it or refund it in full — your choice.

Wrong or Incomplete Addresses

Please check your address carefully at checkout. If you spot a mistake, email us immediately — we can usually correct it before dispatch. If a parcel is returned to us because the address was wrong or nobody was available to receive it, we will contact you to arrange redelivery. Redelivery shipping may be charged at our cost.

Duties and Taxes (International Orders)

If you order from outside the United States, any import duties, taxes or customs fees charged by your country are your responsibility. We do not collect them and cannot estimate them in advance.

Shipping Restrictions

Some destinations have customs rules that restrict certain goods. If any item in your order cannot legally be shipped to your address, we will email you before dispatch and offer either to remove that item from your order or to cancel and refund it in full.

Contact Us

Questions about a shipment: NTGStudio001@outlook.com

We reply Monday–Friday, 9:00 AM – 6:00 PM Pacific.