Track My Order
Your tracking number is in two places: the shipping confirmation email we send the moment your parcel leaves us, and your order page on this site. Copy it, paste it into 17TRACK below, and you'll see every scan along the way.
How to track your order
- Find your tracking number. It's in your shipping confirmation email — subject line "Your order has shipped" — and on your order page on this site. The number is usually 12–22 characters, a mix of letters and digits.
- Open 17TRACK. Tap the button below. It opens in a new tab and recognises more than 3,000 carriers worldwide, so you don't need to know which one is carrying your parcel.
- Paste and track. Enter your number and hit track. You'll see the current status plus the full scan history.
Prefer to open it yourself? Go to www.17track.net and paste your number into the search box.
You don't have to track it manually. Your order page keeps the delivery status up to date on its own — just sign in and check it whenever you like. If you checked out as a guest, keep the tracking number from your email handy and paste it above any time you want an update. Either way, there's nothing you need to worry about.
Nothing showing up yet?
Fresh tracking numbers often take 24–48 hours to appear, because the carrier has to scan the parcel into its network first. If you still see nothing after 48 hours, email us your order number and we'll look it up from our side.
Tracking hasn't moved for a few days — is that normal?
Carriers sometimes go quiet between scans, especially on longer journeys. If there has been no movement for more than 3 business days, email us anyway. We'll chase the carrier on your behalf and come back to you with a straight answer.
When should my order arrive?
- In-stock items are dispatched within 1 business day of your order.
- Items that need a stock transfer are dispatched within 2 business days — we'll email you if your order falls into this group.
- U.S. delivery takes 5–7 business days after dispatch.
- If a carrier delay, weather or customs hold slows things down, allow an extra 2–3 business days. If that happens, we'll email you.
It says delivered, but I don't have it.
Start with the usual places: around the front door, the porch, the mailbox, behind a plant, and with neighbours or a building manager. If the parcel still hasn't turned up, email us within 7 days of the delivery scan with your order number. We'll raise it with the carrier and make it right.
What if my parcel is lost or can't be delivered?
If a parcel is lost in transit or comes back to us as undeliverable, we'll contact you to arrange a reshipment or a full refund — your choice, with no cancellation fee.
Can I change the delivery address after ordering?
If your order hasn't shipped yet, email us straight away and we'll update the address where we can. Once a parcel is on its way, the address can no longer be changed — that's the carrier's rule, not ours.
Still need help?
Email NTGStudio001@outlook.com with your order number. A real person replies within 24 hours, Monday to Friday, 9:00 AM to 6:00 PM ET. You can also read our Shipping Policy and Return & Refund Policy.